Terms Of Use

 1. DISCLAIMER | STORE POLICY

This Webshop is powered by Big Cartel.

Tamara Robeer is liable for content provided strictly within the following subdomain: https://tamararobeer.bigcartel.com/

For legal information, please visit Big Cartel's guidelines and Legal section.

All payment options are provided by Big Cartel's partner services, such as PayPal and Stripe.

Tamara Robeer is not liable for any of the content or services provided by the partner services, neither embedded in the webshop nor outside of the webshop.

For legal information, please visit PayPal and Stripe websites.

2. SHIPPING

Shipping charges will be calculated and added to your order during checkout.

All items ship from Portugal, The Netherlands or Pakistan.

Please allow between 2-4 weeks for production and shipping. As shipping from Pakistan can be a bit longer in duration than European parts of the world.

VAT charges

Tax charges will be calculated and added to your order during checkout depending on your location.

EU citizens are subject to EU Tax laws and will be presented with a 20% VAT TAX which corresponds to the Dutch VAT Tax regulation.

3. TERMS AND CONDITIONS

Tamara Robeer, Lisbon, Portugal

web. www.tamararobeer.com

email. support@meralumina.com

§ 1 General

(1) The following terms and conditions of the web shop of Tamara RObeer, powered by Big Cartel (herein referred to as: Tamar Robeer) apply in the version which is valid on the day an order is placed for the sale and delivery of goods from the web shop of birdkids. Any divergent agreements must be made in writing. When they place their order customers agree to be bound by these terms and conditions.

(2) If individual provisions of these terms and conditions are wholly or partly invalid because of the applicable statutory regulations, this will not affect the remaining provisions of these terms and conditions.

§ 2 Conclusion of contract

(1) By clicking on the 'Buy Now' button the customer submits a binding offer to buy the goods in the shopping basket and accepts the terms and conditions.

(2) The contract comes into force when the order is accepted by Tamara Robeer, either in the form of an order confirmation by post, phone or e-mail, or at the latest with delivery of the goods. The customer must fill in the fields of the order form and provide the relevant information accurately and in full.

(3) Tamara Robeer reserves the right to change the content of what it offers at any time. All offers are subject to confirmation and are to be understood as an invitation to the customer to make an offer.

§ 3 Return policy - withdrawal by EU Consumer Protection Act

(1) Customers who are consumers within the meaning of the Consumer Protection Act, can cancel the purchase within 14 days from receipt of the goods without indicating a reason for the cancellation. It is sufficient if the written declaration of cancellation (example form can be found here) or the goods are sent off within the above period, without the indication of any reason for the cancellation or return (the date of the postal receipt is decisive).

(2) In the event of a cancellation the purchase price will be refunded in return for the return of the goods by the customer. The precondition is that the goods should be unused and in a condition which enables them to be resold. The cost of returning the goods will be at the expense of the customer.

(3) Articles which are damaged or affected by traces of use are excluded from return.

(4) All sales are final. There are no refunds on allart items sold in this shop. 

§ 3.1 Returns / Refunds outside the European Union

Refunds on purchases made from outside the European Union are discretionary and reviewed on a case by case basis. All refunds must be requested within 40 days of the shipping date. Goods should never be returned without an explicit, written declaration of return/refund submitted ahead. All returns made without an explicit, formulated declaration, will be returned to sender unopened, the sender also then becomes eligible for the return postage cost. The precondition of considering a return is that the goods should be unused and in a condition which enables them to be resold. The cost of returning the goods will be at the expense of the customer. If we deem the returned item as faulty we can discuss reimbursing some or all of the return postage cost.

§ 4 Prices

(1) The prices indicated in the web shop are quoted in Euros and are netto prices, excluding VAT and excluding shipping costs. The prices remain valid until further notice.

(2) If export or import charges are incurred in the course of shipping, such charges will also be at the expense of the customer. The prices of the goods and services offered do not contain costs which are charged by third parties.

§ 5 Terms of delivery

(1) Delivery shall be made by post. Normally the goods shall be handed to the postal service within 5-7 working days from the date of order.

(2) Products are produced and shipped from Portugal, The Netherlands or Pakistan. Shipping times here are a bit more extended than in western parts of the world. International shipping can take 2-4 weeks depending per country.

(3) If Tamara Robeer is unable to accept an order, for example if the goods aren't available, the customer will be informed without delay.

(4) Delivery will be made to the address indicated by the customer. In the case of incorrect, incomplete or unclear information provided by the customer, the customer will be responsible for any resulting costs.

§ 6 Payment methods

(1a) Online payment by PayPal: The PayPal terms and conditions apply.

(1b) Online payment by Stripe: The Stripe terms and conditions apply.

(2) Bank Transfer - Only applicable for Pakistan - Payment in advance: you will receive an invoice through email. The goods will be shipped as soon as the full invoice amount is credited to the account of Tamara Robeer.

§ 7 Defects

(1) If the parcel shows external damage when it is delivered, for purposes of a possible refund the customer should, together with the person making the delivery (postman/delivery personell), describe the defects in writing and make a check on the goods. Without a record of the damage confirmed by the carrier Tamara Robeer will not be able to make a free replacement delivery or refund the value of the goods.

(2) Defects must be reported in writing or by email without delay and at the latest seven days after receipt of the goods.

(3) In the event of a justified defect Tamara Robeer will, at its own discretion, have the right to either remedy the defect or make a replacement delivery. If the attempt to remedy the defect is unsuccessful, or if Tamara Robeer is not in a position to make a replacement delivery, the customer will have the right to demand a reduction in price or the nullification of the order.

(4) Tamara Robeer expressly points out that its goods are produced individually and finished by hand. As a result there may be deviations in size, shape, colour, design or the features of the material. These are an indication that the goods are unique in character and do not provide grounds for complaint.

§ 8 Reservation of ownership

(1) The goods remain the property of Tamara Robeer until the purchase price has been paid in full.

§ 9 Data protection

(1) Customers provide their consent to the saving and processing of their data which appears in the contract for purposes of bookkeeping and customer documentation. The data will be used to meet statutory regulations and to implement the payment transaction. Customer data will not be passed on to third parties, unless this is absolutely necessary for the implementation of the contract.

(2) Customers provide their consent to being informed by email about the Tamara Robeer products and services. This consent can be withdrawn by the customer at any time. Full Privacy Policy can be found on the website.

§ 10 Rights of Usage

You agree that the Site itself, as well as all content, videos, training materials, products, services and/or other materials, made available on the Site by us or other third parties, as well as the look and feel of all of the foregoing, (collectively referred to as the “Content”) are maintained for your personal use and information by Tamara Robeer, (the “Company”) and are the property of the Company and/or its third party providers. You agree that such Company Content shall include all proprietary videos, HTML/CSS, Javascript, graphics, voice, and sound recordings, artwork, photos, documents, and text as well as all other materials included in the Site, excluding only the materials you provide. Subject to your compliance with these Terms of Use, the Company hereby grants you a limited license, which is non-exclusive, non-transferable, and non-sublicensable, to access, view, and use the Site solely for your personal purposes. No Company Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by the Company. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials, and may be subject to monetary damages and penalties. You may not distribute, modify, transmit or use the content of the Site or any Content, including any and all software, tools, graphics and/or sound files, for public or commercial purposes without the express written permission of the Company.

§ 10 Copyright

All Content, such as text, data, graphics files, videos and sound files, and other materials contained in the Site, are copyrighted unless otherwise noted and are the property of the Company and/or a supplier to the Company. No such materials may be used except as provided in these Terms of Use.

All trade names, trademarks, and images and biographical information of people used in the Company Content and contained in the Site, including without limitation the name and trademark, are either the property of, or used with permission by, the Company. The use of Content by you is strictly prohibited unless specifically permitted by these Terms of Use. Any unauthorized use of Content may violate the copyright, trademark, and other proprietary rights of the Company and/or third parties, as well as the laws of privacy and publicity, and other regulations and statutes. Nothing contained in this Agreement or in the Site shall be construed as granting, by implication or otherwise, any license or right to use any Trademark or other proprietary information without the express written consent of the Company or third party owner. The Company respects the copyright, trademark and all other intellectual property rights of others. The Company has the right, but has no obligation, to remove content and accounts containing materials that it deems, in its sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use. If you believe that your intellectual property rights are being violated and/or that any work belonging to you has been reproduced on the Site or in any Content in any way, you may notify Company at support@meraluminacenter.com. Please provide your name and contact information, the nature of your work and how it is being violated, all relevant copyright and/or trademark registration information, the location/URL of the violation, and any other information you believe is relevant.

§ 11 Jurisdiction and applicable law

(1) The place of jurisdiction and fulfilment is Lisbon.

(2) This contract is subject to Portuguese law.

§ 12 Revision

These Terms of Use may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms of Use to which you are bound.

Last Updated: September 26th, 2024